# Does Govform include analytics or reporting tools?

Source: https://govform.com/resources/documentation/article/help-centre-does-govforms-include-analytics-or-reporting-tools
Topic: Platform & features

**Yes, absolutely. Govform includes built-in service analytics, interactive charts, submission reporting and audit tools to help you improve both the user journey and the operational process.**

You can see how people use a service, where they struggle and what changes over time. The dashboard combines headline measures with detailed views, so teams can move from “completion is down” to a specific page or question to investigate.

## Turn service activity into useful decisions

Measure the experience and find opportunities to improve
| What you can measure | What it helps you understand |
| --- | --- |
| Starts and completions | Demand, completion rates and how results compare with the previous period. |
| Bounce and drop-off | Where users leave, including exits after the first page and later in the journey. |
| Validation failures | Which questions cause errors and may need clearer wording or better guidance. |
| Journey and page times | How long the service takes and which steps slow people down. |
| Devices and browsers | How your audience accesses the service and where to focus testing. |
| Tagged answers | Breakdowns for fields you explicitly configure for analytics tracking. |

## Go deeper when you need to

-   **Compare meaningful periods.** Use preset or custom date ranges and daily or hourly views.
-   **Report on submissions.** Choose answer columns, filter by status or date and export data for further analysis.
-   **Investigate individual problems.** Authorised users can inspect audit events for validation, uploads, actions and reviews.
-   **Connect your reporting tools.** APIs expose submitted data, analytics events and journey analytics for your own reporting pipelines.

Today’s dashboard figures have approximately a 30-minute delay. Summary analytics and access to individual live submissions have separate permissions, so you can give teams insight with the appropriate level of data access.

Explore [analytics](<https://govform.com/analytics>) and the [API documentation](<https://govform.com/resources/documentation/category/govforms-api>).