Measure service demand
Track page views, service starts and completed journeys by hour or day to understand when and how your service is being used.
See where users succeed, where they struggle and where they leave. Govform.com gives your team real-time, unsampled service analytics without relying on analytics cookies.
Performance analytics are available as soon as your service goes live, with no additional analytics configuration required.
Monitor performance across the user journey. Understand demand, identify usability problems and use real service data to make informed improvements.
Track page views, service starts and completed journeys by hour or day to understand when and how your service is being used.
Compare completion, bounce and drop-off rates, then identify the pages where users are most likely to leave.
See which fields generate the most validation failures, helping your team identify unclear questions and remove avoidable barriers.
Understand how long users spend on individual pages and identify steps that may be causing confusion or unnecessary effort.
See how service performance varies across devices and browsers so your team can investigate issues affecting particular groups of users.
Use dedicated analytics for QA and Production environments, keeping test activity separate from live service data.
Govform.com collects service-usage data server-side without placing analytics cookies on users’ devices. Analytics storage follows your chosen data residency region: UK today, with Canada, USA and EU options coming soon.
This provides unsampled performance data while helping your organisation reduce its reliance on cookie consent and support its privacy and data-protection responsibilities.
Review submissions inside Govform.com or securely move data into the systems and reporting tools your organisation already uses.
Search, filter and review individual submissions using Govform.com Reviewer.
Download submission data in Excel, CSV or PDF format for reporting, analysis and operational processing.
Retrieve submission data through the Govform.com API and use it within your organisation’s existing systems and workflows.
Securely send submission data to SharePoint, giving authorised teams access through the tools they already use.
Select a time range, explore changes in service performance and compare completed journeys with drop-offs.
Tag radio-button, checkbox, dropdown and button fields to understand the choices users make throughout their journey, not only whether they completed it.
This helps your team answer questions such as:
Create an accessible, secure and production-ready digital service. Use real service data to keep improving it.