Get help with Govform.

Launch, Portfolio and Scale include our full documentation, tutorials and Darcy AI. You can also ask account and billing questions, and report an error page, an accessibility issue, a security concern or a platform bug that Darcy AI has confirmed. These reports have no formal response or resolution targets. For product questions, feature requests and platform issues affecting live services, Cloud Estate adds private support tickets.

Cloud Estate tickets have a 2-working-day staff response target. Government and Institutional plans have the same 2-working-day response target, and for high-priority incidents, such as a live service being unavailable, a same working day response with resolution targeted within 2 working days. All targets are in working days.

Yes, on any plan. Support covers the Govform platform: answering product questions and fixing anything in Govform that isn’t working as it should. For hands-on work on your own services, such as designing forms, updating content or changing integrations, book consultancy days or live service support.

Describe the problem to Darcy AI in Builder. If Darcy finds a platform bug rather than a configuration issue, it offers to send the report with your conversation attached, so our team sees everything you have already tried.

Yes. Ask Darcy to contact support and it can raise a ticket with a summary of the issue and the fixes you have tried, for any request your plan includes.

Email support@govform.com if you cannot reach the dashboard or do not have access to a library.

It counts new public replies from the support team on accessible tickets you have previously viewed in this browser. Open the conversation to mark it as viewed. Read state is specific to your browser; tickets you have never viewed, your own replies and staff-only notes do not contribute to the count. Account can also flag pending approvals and account actions relevant to your role.