Design accessible user journeys, automate complex workflows and securely connect services to the systems your organisation already uses.
Govform.com supports the complete service lifecycle, from prototypes and stakeholder reviews to response handling, recurring returns, bulk data and document workflows. Confirm plan, configuration and release availability.
Build straightforward online forms or complex, multi-stage digital services without assembling and maintaining multiple disconnected tools. Govform.com combines accessible service design, workflow automation, integrations, analytics and governance in one flexible platform.
Create from an idea, brief or document, then inspect and improve the service with targeted, permission-aware AI assistance.
Create responsive digital services using established UK government patterns and accessible components.
Adapt each journey using conditional routing, dynamic content and configurable workflow actions.
Add common and complex service functionality using configurable, reusable components.
Securely connect digital services to Microsoft products, APIs, notification services and cloud-storage systems.
Understand service demand, completion and user behaviour using unsampled, server-side analytics.
Inspect, scan and reconstruct uploaded documents before they enter operational workflows.
Turn submitted data into consistent PDF documents, forms, contracts and application records.
Capture accurate UK and international address and location information within a service journey.
Control who can access, complete, review and manage each digital service.
Apply your organisation’s visual identity while retaining accessible, responsive service patterns.
Move services from prototype to production using separate environments and controlled deployment processes.
Start with the approach that fits your service: blank, reusable or assisted.
Understand the design and investigate what happens in a test journey.
Combine direct tabular entry, linked pages and reusable journeys.
Configure regional behaviour and preview how it appears in a service.
Coordinate domains, service identity and controlled publication.
Confirm availability and supported capabilities for your deployment.
Govform.com is a digital service platform for designing, testing, launching and managing accessible online forms and multi-stage service journeys. It combines service-building tools, workflow automation, integrations, analytics and governance capabilities in one platform.
Yes. Govform.com can create multi-page service journeys with conditional routing, dynamic content, validation, save-and-return functionality, task lists and review workflows.
Govform.com provides responsive components and patterns designed to support WCAG 2.2 AA conformance. Final accessibility also depends on the content, configuration and implementation of each service.
Yes. Govform.com can read from and write to Microsoft SharePoint and trigger Power Automate workflows. It also supports Microsoft Dataverse, Power BI, Power Apps and configurable REST API connections.
Yes. Govform.com provides server-side analytics for journey completions, drop-offs, page performance, validation failures, time on page, devices and browsers. The analytics do not rely on analytics cookies.
Govform.com supports antivirus scanning, Content Disarm and Reconstruction, URL inspection and isolated document processing for supported uploads and configurations.
Govform.com supports anonymous access, passwordless email access, OpenID Connect, OAuth 2.0, Microsoft Entra ID, AWS Cognito and configurable session controls.
Govform.com provides UK-based data storage and processing options. The precise hosting, residency and deployment arrangements depend on the selected product plan and hosting model.
Yes. Govform.com can map submitted data onto PDF templates, generate completed documents, capture typed or drawn signatures and apply digital certificate signatures where configured. Typed or drawn signature capture records a declaration within a service. Digital PDF signing requires an approved, configured environment and does not by itself provide an end-to-end signing service. Contact us to confirm Govforms Sign availability and suitability for your requirements.
Availability varies by feature and deployment. Early Access features require confirmation of eligibility and enabled access. Staff QA pilots are not generally available.
Yes. The Darcy AI Assistant can generate structured services from plain-English descriptions and help update existing content and logic. Changes remain subject to human review, permissions and version control.
Search and filter Govform.com’s complete feature directory to compare platform capabilities and plan availability.
Showing 117 of 117 capabilities
| Feature | Business Cloud | Business Estate | Institutional and Central Government |
|---|---|---|---|
| WCAG 2.2 AA-supporting componentsResponsive components and patterns are designed to support WCAG 2.2 AA conformance. Final accessibility depends on each service’s content, configuration and implementation.Security and compliance | Included | Included | Included |
| UK data residency optionsStore and process service data on UK-based infrastructure, subject to the selected plan and hosting model.Security and compliance | Included | Included | Included |
| ISO 27001:2022-certified management systemGovform.com operates an information security management system certified to ISO 27001:2022.Security and compliance | Included | Included | Included |
| Cyber Essentials Plus certificationIndependently verified technical controls support protection against common cyber threats.Security and compliance | Included | Included | Included |
| Drag-and-drop service builderCreate pages, questions and complete service journeys in a visual no-code editor.Build and collaboration | Included | Included | Included |
| Darcy AI AssistantGenerate a structured service from a plain-English description, refine it conversationally and review changes before applying them.Build and collaboration | Included | Included | Included |
| Multi-page service journeysBuild services across multiple pages with navigation, service back links and progress indicators.Build and collaboration | Included | Included | Included |
| Task-list patternGuide users through sections of a complex service with clear completion and progress states.Components | Included | Included | Included |
| Conditional page routingShow or skip pages based on user answers to create branching service journeys.Logic and workflow | Included | Included | Included |
| Dynamic content displayShow relevant questions, content and guidance in response to user input.Logic and workflow | Included | Included | Included |
| Microsoft SharePoint lists and filesRead from and write to SharePoint lists and document libraries during service workflows.Integrations | Included | Included | Included |
| Microsoft Power AutomateTrigger Power Automate flows when a submission is completed or reaches a configured workflow stage.Integrations | Included | Included | Included |
| Configurable REST API clientConnect to HTTP endpoints with configurable requests, responses, authentication, field mapping and Liquid payloads.Integrations | Included | Included | Included |
| GOV.UK Notify email and SMSSend conditional confirmation emails and SMS messages through GOV.UK Notify.Integrations | Included | Included | Included |
| Real-time service analytics dashboardReview starts, completions, drop-offs and service performance separately for QA and Production.Analytics and reporting | Included | Included | Included |
| Page-level drop-off analysisIdentify where users leave a journey and use validation-failure data to investigate friction.Analytics and reporting | Included | Included | Included |
| Analytics without analytics cookiesCollect unsampled service-usage data server-side without relying on analytics cookies.Analytics and reporting | Included | Included | Included |
| Save and returnAllow users to pause a service journey and resume it later using configurable draft modes.Logic and workflow | Included | Included | Included |
| Multiple file uploadsAccept multiple files with configurable limits, validation, review and file-type restrictions.Components | Included | Included | Included |
| Antivirus scanning for uploadsScan supported uploaded files for malware before they enter storage or downstream workflows.Security and compliance | Included | Included | Included |
| G-Cloud procurement routeProcure eligible Govform.com services through the Crown Commercial Service G-Cloud framework.Support and onboarding | Included | Included | Included |
| Crown Commercial Service supplierAccess Govform.com through applicable Crown Commercial Service procurement arrangements.Support and onboarding | Included | Included | Included |
| First-service build supportAsk the Govform.com team to help configure an initial service as part of an agreed onboarding package.Support and onboarding | Included | Included | Included |
| Excel and CSV lookup feedsUse refreshable Excel or CSV files as service lookup data, with separate sources by environment.Integrations | Included | Included | Included |
| Govform.com REST API accessRetrieve submissions and work with supported library resources programmatically using API credentials.Integrations | Included | Included | Included |
| Microsoft DataverseConnect service data to Dataverse tables for Microsoft Power Platform workflows.Integrations | Included | Included | Included |
| Microsoft Power Apps connectorMake service data available to Power Apps for operational applications and workflows.Integrations | Included | Included | Included |
| Calculated fieldsCalculate values from answers and use the results in pages, logic, transformations and integrations.Logic and workflow | Included | Included | Included |
| Data pre-populationPre-fill fields using earlier answers, session data or external API lookups.Logic and workflow | Included | Included | Included |
| Document generationGenerate formatted PDF documents from submitted service data.Logic and workflow | Included | Included | Included |
| Field-level validation rulesApply configurable validation and provide specific, accessible error messages for individual fields.Logic and workflow | Included | Included | Included |
| Liquid templatingUse Liquid templates for dynamic content, conditional blocks, API payloads and email bodies.Logic and workflow | Included | Included | Included |
| Multi-stage review workflowsConfigure sequential approvals, multi-party decisions, corrections, cancellation and withdrawal.Logic and workflow | Included | Included | Included |
| Post-submission actionsTrigger API requests, messages, SharePoint writes and Power Automate flows after submission.Logic and workflow | Included | Included | Included |
| Repeating groupsCapture multiple instances of a structured data set, such as addresses or household members.Logic and workflow | Included | Included | Included |
| Service-to-service linkingConnect related service journeys and pass approved data between them.Logic and workflow | Included | Included | Included |
| Submission data API exportRetrieve submission data through the API for case-management, reporting or business-intelligence systems.Analytics and reporting | Included | Included | Included |
| Power BI reportingFeed submission data into Power BI for operational and management dashboards.Analytics and reporting | Included | Included | Included |
| Submission reviewerSearch, filter, sort, review and export submitted service data inside Govform.com.Analytics and reporting | Included | Included | Included |
| Automatic language translationOffer supported service journeys in multiple languages while retaining their validation, logic and workflows.Build and collaboration | Included | Included | Included |
| Responsive service layoutsDeliver journeys that adapt across mobile, tablet and desktop screen sizes.Build and collaboration | Included | Included | Included |
| Shareable prototype previewsShare service prototypes with stakeholders for review before production deployment.Build and collaboration | Included | Included | Included |
| Prototype, QA and Production environmentsBuild, test and operate services in separate environments with controlled promotion between them.Governance and platform management | Included | Included | Included |
| Version history and rollbackCompare revisions and restore an earlier service version without losing the audit trail.Governance and platform management | Included | Included | Included |
| UK postcode address lookupFind UK addresses from a postcode and map selected address lines into service fields.Components | Included | Included | Included |
| Booking and calendar schedulingLet users select available dates or time slots and receive a booking confirmation.Components | Included | Included | Included |
| Check-your-answers pagesPresent a pre-submission summary with links that let users review and change their answers.Components | Included | Included | Included |
| Submission confirmation pagesShow a configurable confirmation, reference number and clear next steps after submission.Components | Included | Included | Included |
| Declarations and attestationsCapture declarations with associated answers, signatures and audit information.Components | Included | Included | Included |
| Maps and geolocationLet users select a location, capture coordinates and find nearby addresses through an interactive map.Components | Included | Included | Included |
| Payment integrationsCollect payments using GOV.UK Pay or supported third-party payment APIs.Components | Included | Included | Included |
| Searchable results tablesPresent paginated results that authorised users can search and filter.Components | Included | Included | Included |
| Shopping-cart and multi-item journeysAllow users to add and manage multiple items within a single service submission.Components | Included | Included | Included |
| Data GridsDirect tabular entry with spreadsheet paste, repeated rows, copying, calculations, conditional visibility and column validation. Separate from bulk CSV or Excel uploads.Components | Included | Included | Included |
| Private cloud or self-hosted deploymentDeploy Govform.com into an agreed private-cloud or customer-controlled hosting environment.Security and compliance | Not included | Not included | Included |
| Contracted disaster recoveryAgree recovery-point and recovery-time objectives as part of an Institutional support arrangement.Governance and platform management | Not included | Not included | Included |
| Cloud object-storage integrationsSend uploaded files to AWS S3, Google Cloud Storage or Azure Blob Storage.Integrations | Included | Included | Included |
| AWS SES emailSend transactional service emails through AWS Simple Email Service.Integrations | Included | Included | Included |
| Post-submission action alertsNotify an operational team when a configured API call or post-submission action fails.Integrations | Included | Included | Included |
| Mutual TLS API authenticationUse client certificates and mutual TLS to secure supported back-office API connections.Integrations | Included | Included | Included |
| Mock API responsesTest integrations with configured mock responses before connecting to live endpoints.Integrations | Included | Included | Included |
| Integration architecture consultancyWork with Govform.com specialists on SharePoint, API and multi-system integration architecture.Support and onboarding | Not included | Not included | Included |
| Enhanced support planAdd contracted response times, a dedicated support contact and agreed service-management arrangements.Support and onboarding | Not included | Not included | Included |
| Platform audit event logReview recorded platform events including actions, errors, workflow decisions and administrative changes.Governance and platform management | Included | Included | Included |
| AWS Well-Architected expertiseDraw on architecture practices informed by the AWS Well-Architected Framework and partner expertise.Security and compliance | Included | Included | Included |
| Encryption at restEncrypt stored submission data, uploaded files and managed backups at rest.Security and compliance | Included | Included | Included |
| Environment isolationSeparate Prototype, QA and Production data, credentials and API connections.Security and compliance | Included | Included | Included |
| ISO 9001:2015-certified quality systemGovform.com operates a quality management system certified to ISO 9001:2015.Security and compliance | Included | Included | Included |
| Regular penetration testingUse independent security testing to identify and address platform vulnerabilities.Security and compliance | Included | Included | Included |
| TLS encryption in transitProtect data in transit using TLS 1.2 or later.Security and compliance | Included | Included | Included |
| AWS Cognito authenticationUse hosted Cognito user pools with configurable authentication and multi-factor controls.Authentication and access | Included | Included | Included |
| Anonymous public accessPublish services that users can complete without signing in.Authentication and access | Included | Included | Included |
| Configurable session timeoutsSet inactivity limits and show users an in-browser warning before sign-out.Authentication and access | Included | Included | Included |
| Passwordless GOV.UK Notify sign-inSend a one-time sign-in link by email without requiring users to manage a password.Authentication and access | Included | Included | Included |
| Group-based submission sharingAllow authorised members of a group to view and collaborate on shared submissions.Authentication and access | Included | Included | Included |
| Multi-factor authentication enforcementRequire supported users or administrators to complete an additional authentication factor.Authentication and access | Included | Included | Included |
| OpenID Connect and OAuth 2.0Connect compatible identity providers, including Microsoft Entra ID and departmental single sign-on.Authentication and access | Included | Included | Included |
| Read-only reviewer accessGive staff, reviewers or caseworkers permission to view submissions without editing them.Authentication and access | Included | Included | Included |
| 99.9% availability targetUse a production platform designed around a 99.9% availability target, subject to the applicable service agreement.Governance and platform management | Included | Included | Included |
| Environment-specific secretsKeep production API keys and credentials separate from Prototype and QA values.Governance and platform management | Included | Included | Included |
| Role-based platform accessAssign granular administrative, build, QA, analytics and read-only permissions.Governance and platform management | Included | Included | Included |
| Library-based organisation modelOrganise services into libraries that reflect teams, departments and access boundaries.Governance and platform management | Included | Included | Included |
| Library-level MFA policiesRequire multi-factor authentication for users who access a selected service library.Governance and platform management | Included | Included | Included |
| Managed backupsUse automated backups for supported service data and configuration under the applicable service plan.Governance and platform management | Included | Included | Included |
| Service duplication and migrationCopy services between libraries to support reuse, restructuring and team migration.Governance and platform management | Included | Included | Included |
| Brand configuration serviceAsk the Govform.com team to configure a theme that reflects your organisation’s agreed visual identity.Support and onboarding | Included | Included | Included |
| Help centre and documentationAccess product documentation, examples and practical guides for features and components.Support and onboarding | Included | Included | Included |
| Proactive platform monitoringMonitor platform health and alert operational teams when service degradation is detected.Support and onboarding | Included | Included | Included |
| UK-based live-service supportAccess support from a UK-based team through the channels included in your service agreement.Support and onboarding | Included | Included | Included |
| Ordnance Survey Maps APIUse licensed Ordnance Survey mapping and geographic reference data in supported UK location journeys.Integrations | Included | Included | Included |
| Multi-party authorisationRequire a configured number of reviewers, or every reviewer, to approve a workflow stage.Logic and workflow | Included | Included | Included |
| Device and browser reportingCompare service usage and performance across device types, operating systems and browsers.Analytics and reporting | Included | Included | Included |
| Tagged-field analyticsTag selected fields to analyse response patterns and the choices users make during a journey.Analytics and reporting | Included | Included | Included |
| Validation-failure reportingIdentify the fields that produce the most validation errors across service journeys.Analytics and reporting | Included | Included | Included |
| Collaborative commentsAdd contextual comments to pages and review changes with multiple service collaborators.Build and collaboration | Included | Included | Included |
| Custom CSS and Sass overridesApply advanced stylesheet overrides for specialist branding and implementation requirements.Build and collaboration | Included | Included | Included |
| Custom branding and themesConfigure colours, typography, logos, headers and footers for a consistent service identity.Build and collaboration | Included | Included | Included |
| Custom production domainsPublish a service under an approved organisation or departmental domain.Build and collaboration | Included | Included | Included |
| Reusable page templatesSave and reuse pages, patterns and shared design-library elements across services.Build and collaboration | Included | Included | Included |
| Accessible date inputCapture day, month and year using an accessible date pattern with configurable validation.Components | Included | Included | Included |
| Service creation optionsCreate blank services or use templates, configurable starters, document-assisted creation, an idea brief or starters for regular returns. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Service creation options | Confirm availability | Confirm availability | Confirm availability |
| Liquid visualisationVisualise Liquid while authoring service behaviour. Subject to plan, configuration and release availability.Logic and workflowRelated documentation: Liquid visualisation | Confirm availability | Confirm availability | Confirm availability |
| Authoring preview and selectionClearer preview and selection interfaces support authoring and review. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Authoring preview and selection | Confirm availability | Confirm availability | Confirm availability |
| Check your answers layoutsImproved Check your answers layouts help organise the information respondents review. Subject to plan, configuration and release availability.ComponentsRelated documentation: Check your answers layouts | Confirm availability | Confirm availability | Confirm availability |
| Flow viewUnderstand service structure through the generated Flow view. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Flow view | Confirm availability | Confirm availability | Confirm availability |
| Flow InspectorRecord a real test journey, explain routes, page stops, actions, conditions and validation, and link observed behaviour to Builder settings. Flow simulation does not prove external action success. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Flow Inspector | Confirm availability | Confirm availability | Confirm availability |
| Linked supporting pagesLink supporting pages into a service journey. Subject to plan, configuration and release availability.ComponentsRelated documentation: Linked supporting pages | Confirm availability | Confirm availability | Confirm availability |
| Journey Select tablesUse Journey Select tables with sorting and pagination. Subject to plan, configuration and release availability.ComponentsRelated documentation: Journey Select tables | Confirm availability | Confirm availability | Confirm availability |
| Embedded multi-page formsReuse embedded multi-page forms. Production release conditions still apply to the service and target environment. Subject to plan, configuration and release availability.ComponentsRelated documentation: Embedded multi-page forms | Confirm availability | Confirm availability | Confirm availability |
| Regional formats and previewSet library country, regional date/number formats, currency and service time zone; preview regional behaviour. Changes do not translate content, convert stored money or rewrite saved deadlines. Subject to plan, configuration and release availability.Governance and platform managementRelated documentation: Regional formats and preview | Confirm availability | Confirm availability | Confirm availability |
| Regional address and date behaviourInherited date/address behaviour, country-aware address search and regional postal-code labels. Confirm supported options for the deployment. Subject to plan, configuration and release availability.ComponentsRelated documentation: Regional address and date behaviour | Confirm availability | Confirm availability | Confirm availability |
| Service time-zone formattingUse the service time zone for Liquid date/time formatting and background-generated content. Saved deadlines are not rewritten by regional changes. Subject to plan, configuration and release availability.Logic and workflowRelated documentation: Service time-zone formatting | Confirm availability | Confirm availability | Confirm availability |
| Translation improvementsWork with translation improvements separately from regional configuration. Regional settings do not translate service content; confirm supported options. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Translation improvements | Confirm availability | Confirm availability | Confirm availability |
| Guided domain provisioningGuided DNS setup, validation and provisioning status, and managed certificates for custom domains. Subject to plan, configuration and release availability.Governance and platform managementRelated documentation: Guided domain provisioning | Confirm availability | Confirm availability | Confirm availability |
| Email and interaction brandingEmail branding plus focus and visited-link theme options. Subject to plan, configuration and release availability.Build and collaborationRelated documentation: Email and interaction branding | Confirm availability | Confirm availability | Confirm availability |
| Shared library settings publicationPublication status for supported shared library settings, including update and retry status. Subject to plan, configuration and release availability.Governance and platform managementRelated documentation: Shared library settings publication | Confirm availability | Confirm availability | Confirm availability |
| Main and Early Access channelsMain and Early Access share Builder authoring data. Production remains separately controlled. Early Access requires eligible, enabled access. Subject to plan, configuration and release availability.Governance and platform managementRelated documentation: Main and Early Access channels | Confirm availability | Confirm availability | Confirm availability |
