Success stories

Better public services. Proven in practice.

See how government teams have used Govforms to turn complex processes into accessible digital services, deliver at pace and make their budgets go further.

Customer outcomes

Real teams. Services that make a difference.

From emergency grant support to safeguarding and disease reporting, explore the challenges, delivery and results behind each service.

Ofsted logo

Ofsted

Simplifying complex child safeguarding services

Ofsted connected complex services to its databases and gave reviewers a shared workflow using a reusable digital platform.

  • Nine child safeguarding services delivered with 542 pages of content, live within 12 months.
  • Around 44,000 external users and submissions supported alongside 180+ internal reviewers, with 99.9% availability.
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Scottish Government digital service

Scottish Government

A secure Covid grant service delivered in two weeks

A 12-page gov.scot-branded journey routed eligible citizens to grant support across every Scottish local authority.

  • Several thousand citizens were directed to the right grant support.
  • The service was delivered in two weeks and ran without unplanned downtime.
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DLUHC digital service

DLUHC

Levelling Up Fund 2 digital application service

A complex, UK-wide funding application and assessment service was delivered rapidly for local authorities and caseworkers.

  • The capability was delivered in two weeks and ran without unplanned downtime.
  • Several hundred applications supported allocation of £1bn in funding.
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Research England digital service

Research England

Five GDS-compliant surveys delivered in weeks

Research England delivered thousands of survey responses at 17 times less cost than its incumbent supplier.

  • Delivered within weeks at 17 times less cost.
  • Five secure surveys handled 4,028 returning journeys and 943 completions.
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DEFRA digital service

DEFRA

Award-winning dead wild bird reporting service

DEFRA moved public reporting online to improve disease surveillance while reducing pressure on its contact centre.

  • DEFRA's fastest digital delivery was completed within six weeks.
  • The service received more than 60,000 submissions, with 51% on mobile.
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HMRC logo

HMRC

Turning paper forms into reusable digital services

HMRC used common government design patterns to digitise specialist policy services and help teams improve journeys without developer-led iterations.

  • Services delivered 20 times faster than bespoke development, at five times less cost.
  • Live services achieved customer satisfaction ratings in HMRC's top 5%.
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