DEFRA
Award-winning dead wild bird reporting service
DEFRA moved public reporting online to improve disease surveillance while reducing pressure on its contact centre.
The challenge
What DEFRA needed to solve
01
Respond quickly to rising reports during the avian flu outbreak.
02
Replace an inefficient telephone reporting process.
03
Capture locations accurately and integrate with a system of record.
The solution
How Govforms helped
01
Govforms and Kainos designed a mobile-friendly public journey.
02
Ordnance Survey mapping captured coordinates and nearest addresses.
03
Microsoft Dataverse received structured submission data.
The outcome
What changed
01
DEFRA's fastest digital delivery was completed within six weeks.
02
The service received more than 60,000 submissions, with 51% on mobile.
03
It achieved supplier savings and won a DEFRA Group Award for innovation.