Citizen services
Apply and register
Guide people through complex applications and deliver complete, structured submissions to operational teams.
- Examples
- Benefits, passports, licences, company registration, planning, trademarks and patents.
- Govform capabilities
- Drag-and-drop builder, conditional logic, file uploads, address lookup, save and return, and SharePoint.
Citizen services
Renew, update and manage records
Use known data and reminders to make renewals faster, reduce errors and prevent avoidable service lapses.
- Examples
- Passport and licence renewals, vehicle tax, council tax changes, address changes and annual returns.
- Govform capabilities
- API pre-population, version control, identity verification, SSO and renewal reminders.
Citizen services
Identity and eligibility
Help people establish access and check likely eligibility before beginning a full application.
- Examples
- GOV.UK One Login, NHS login, HMRC accounts, DBS, right-to-work checks and benefit calculators.
- Govform capabilities
- OAuth 2.0, SSO, access controls, role-based permissions and custom-domain branding.
Citizen services
Payments and financial services
Calculate fees, route payments and produce confirmations as part of one joined-up journey.
- Examples
- GOV.UK Pay, council tax, visa fees, claims, VAT refunds and creative reliefs.
- Govform capabilities
- GOV.UK Pay integration, fee calculation, conditional routing and receipt generation.
Citizen services
Booking and scheduling
Connect availability, booking and reminders so users can manage appointments without manual intervention.
- Examples
- Driving tests, GP appointments, visa biometrics, court hearings and vaccinations.
- Govform capabilities
- Date and time components, availability logic, confirmation workflows and calendar APIs.
Citizen services
Licensing and permits
Connect applications, evidence, fees, decisions and renewals in one licensing journey.
- Examples
- Alcohol, taxi, street-trading, HMO, waste-carrier, marine and drone licences.
- Govform capabilities
- Conditional flows, fee calculation, uploads, expiry tracking and renewal reminders.
Citizen services
Elections and civic services
Support accessible, time-sensitive civic processes with appropriate identity and address checks.
- Examples
- Voter registration, proxy and postal votes, nominations and petitions.
- Govform capabilities
- Identity verification, address validation, date-sensitive forms and accessible service patterns.
Regulation and assurance
Reporting and returns
Validate returns before submission and pass structured records into reporting and compliance systems.
- Examples
- Self Assessment, VAT, Companies House, gender pay gap, CQC and cyber-incident returns.
- Govform capabilities
- Repeating sections, validation rules, API submission, version control and audit trails.
Regulation and assurance
Compliance and declarations
Collect declarations consistently, maintain traceable records and identify incomplete submissions before deadlines.
- Examples
- Right-to-work, modern-slavery, gender-pay-gap, health and safety, and ICO declarations.
- Govform capabilities
- Declaration pages, signature capture, attestation, audit trails and conditional routing.
Regulation and assurance
Grants and approvals
Support grant programmes from eligibility and application through assessment, award and monitoring.
- Examples
- Innovate UK, Arts Council, UKSPF, agricultural subsidies and emergency grant programmes.
- Govform capabilities
- Multi-stage journeys, eligibility screening, uploads, scoring forms and SharePoint.
Regulation and assurance
Procurement and tendering
Structure bids, evidence and evaluation criteria to support consistent assessment and a clear audit trail.
- Examples
- CCS frameworks, Contracts Finder, defence, NHS tenders and G-Cloud.
- Govform capabilities
- Multi-section bids, weighted scoring, uploads, conditional routing and audit trails.
Regulation and assurance
Inspections and assessments
Guide consistent mobile capture, scoring and evidence collection, then prioritise follow-up work.
- Examples
- Ofsted, CQC, food hygiene, building control, HSE, fire safety and MOT.
- Govform capabilities
- Mobile forms, geotagged photos, repeating sections and severity scoring.
Operations and casework
Staff workflows and cases
Guide triage, assignment and approval while maintaining consistent decisions and a clear case history.
- Examples
- Benefits casework, immigration, NHS triage, inspections and public-sector procurement.
- Govform capabilities
- Internal libraries, role-based access, SharePoint, Dataverse, Power Automate and managed environments.
Operations and casework
Appeals and disputes
Guide people through grounds, evidence and deadlines while linking an appeal to its original decision.
- Examples
- Tax appeals, benefit tribunals, planning objections, parking penalties and SEND.
- Govform capabilities
- Multi-stage journeys, branching, evidence uploads, case linking and deadline triggers.
Operations and casework
Whistleblowing
Provide a secure route for confidential or anonymous reports and structure information for safe triage.
- Examples
- NHS Freedom to Speak Up, fraud reporting, Crimestoppers and safeguarding.
- Govform capabilities
- Anonymous submissions, incident capture, secure uploads, encryption and controlled access.
Data and automation
Find, filter and use datasets
Help users locate and act on relevant records without relying on manual searches or information requests.
- Examples
- Land Registry, Companies House, MOT history, planning searches and flood mapping.
- Govform capabilities
- Dynamic CSV and JSON feeds, API lookups, conditional display and map visualisation.
Data and automation
Monitoring and dashboards
Bring operational and service-performance data together so teams can identify issues and allocate resources.
- Examples
- Service dashboards, inspection trackers, air quality, flood warnings and NHS waiting times.
- Govform capabilities
- Real-time analytics, cookieless measurement, server-side UK data and Power BI integration.
Data and automation
Geolocated and spatial services
Capture accurate locations and connect spatial records directly to field operations and analysis.
- Examples
- Pothole reports, planning boundaries, flood zones, fly-tipping and catchment areas.
- Govform capabilities
- Map components, Ordnance Survey and OpenStreetMap, postcode lookup, coordinates and address resolution.
Data and automation
AI document and image processing
Use assisted extraction and classification to reduce manual review while keeping people in control of decisions.
- Examples
- Passport photos, housing disrepair, road defects and receipt processing.
- Govform capabilities
- File uploads, image-to-PDF conversion, compression, AI Builder and API hooks.
Data and automation
Document generation
Create consistent branded documents from service data and shorten the path from decision to notification.
- Examples
- Decision letters, inspection reports, planning notices and certificates.
- Govform capabilities
- PDF generation, SharePoint output, templates, custom branding and dynamic content.
Data and automation
Notifications and correspondence
Send clear, accessible confirmations, decisions and reminders automatically throughout a service.
- Examples
- Confirmations, NHS reminders, tax notices, benefit decisions and flood warnings.
- Govform capabilities
- Email actions, GOV.UK Notify, configurable confirmations and Power Automate triggers.
Engagement and evidence
Collect evidence
Validate and organise evidence at capture so reviewers receive more complete, decision-ready submissions.
- Examples
- Regulatory submissions, self-evaluations, planning documents and supporting evidence.
- Govform capabilities
- Secure uploads, antivirus scanning, compression, validation, repeating capture and PDF generation.
Engagement and evidence
Consultations and feedback
Make participation accessible and organise structured and free-text responses for efficient analysis.
- Examples
- Planning and policy consultations, petitions, surveys and service-design research.
- Govform capabilities
- Survey patterns, Likert scales, free text, anonymous responses, analytics and prototypes.
Engagement and evidence
Consent and permissions
Explain permissions clearly and record the wording, version and status associated with each consent.
- Examples
- NHS opt-out, organ donation, power of attorney, research consent and data sharing.
- Govform capabilities
- Consent controls, privacy links, conditional flows, version control and UK hosting.
