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Better council services, from first request to final response.

Give residents a clear way to apply, report and request help. Build council-branded services, organise the responses and connect the work to the systems your teams already use.

Council portal demo

One front door for a whole council.

Explore Riverton Council as a fictional resident. Browse services for bins, parking, housing, neighbourhoods, businesses and community life.

Pick up a saved bin request, update a parking application returned for correction and see your activity in one place. Nothing is sent to a council.

Riverton Council portal showing categories of council services
Council services · One portal

Riverton Council User Portal

Try council services, saved work and returned applications together as a fictional resident. Use Reset demo for fresh sample records.

Try the council portal
Everyday council services

Start with the services residents recognise.

Adapt the questions, guidance and branding to the service your council delivers. These examples show what you can build.

Bins and recycling

Missed collections, replacement containers and bulky items, with the details the waste team needs.

Explore waste templates

Streets and neighbourhoods

Help residents describe local problems, share photographs and identify the right location.

Explore street reports

Parking and travel

See a resident permit application, supporting evidence and work returned for correction.

Try the parking demo

Housing and moving home

Explore address changes, non-urgent repairs and a housing application with household members.

Try the housing demos

Community projects and views

Collect community project proposals or help people have their say on plans for their area.

Try the community demos

Venues and local facilities

Capture preferred dates, attendance and access needs so the venue team can review a booking request.

Explore venue requests
Begin with one service

Built around the way your council works.

Start small, review the journey with your team and test what happens after submission.

Choose a service

Bring an existing form or describe the task. Agree who it serves, who owns it and what a good outcome looks like.

Configure it together

Adapt the questions and evidence to local policy, with clear guidance and support for people who need help.

Test the whole handoff

Review the resident journey and the team's next steps before extending the approach to more services.

A local fit

A common starting point, configured for your council.

Services vary across England, Wales, Scotland and Northern Ireland. Confirm the responsible authority, national rules, language needs and local policies before publication.

The right provider

Confirm the service owner and delivery partner, including handoffs where another body is responsible.

Clear and inclusive journeys

Plan accessible questions, reviewed language content and help for people completing a service by phone or in person.

Rules your team can maintain

Keep fees, evidence, contact routes and next steps aligned with the way the local service actually operates.

After submission

Support the work behind the service.

Keep the resident journey connected to the people who handle the request.

Keep residents' work together

Bring selected services, saved responses and things to do into a council-branded User Portal.

Explore User Portals

Support the team after submission

Organise responses, follow up on cases and help people complete services by phone or in person.

Explore response handling

Connect the next steps

Link the service to your existing systems through configured integrations and APIs.

Explore integrations
Plans and procurement

Choose the route that fits your organisation.

Use the existing Govform plans and buying routes, with support suited to the services you want to deliver.

Frequently asked questions

Your council services, explained.

Ready when you are

Which council service would you improve first?

Show us an existing form or describe the service. We’ll discuss the questions, local rules and operational handoff with your team.