Who it is for
Residents reporting street cleansing or public-space issues within the configured service area.
Council service template
Report fly-tipping or a street problem
Capture the issue, a written location and optional photographs to help the right team follow up.
Draft brief
What this journey helps people do.
Help people describe a local problem and pinpoint where the responsible team should investigate.
The example journey
- Choose the issue
- Describe its location and any immediate risk
- Add optional photographs and contact details
- Check the report and receive a reference
What the team receives
An issue report with a written location, coordinates where supplied, evidence references and a submission reference.
Make it local
Configure it with your service team.
Agree the local rules, ownership and next steps before the service is published.
Local configuration
- Issue types and responsible asset owners
- Urgent, private-land and wrong-authority routes
- A complete text alternative to map entry
- Anonymous-reporting policy, evidence limits and triage queue
Operational handoff
- A monitored street or waste-service queue
- Optional GIS, asset or case-management integration
National and local differences
Street cleansing and highway repairs may have different providers, including in two-tier areas and Northern Ireland. Confirm routing and accessibility before local publication.
Scope and readiness
An example to adapt with your council.
The nations and authority types below indicate potential fit for adaptation. They do not establish validated policy, language or operational support.
Potential fit
England · Wales · Scotland · Northern Ireland
- District, borough or city (two-tier)
- English unitary authority
- Metropolitan borough
- London borough
- Welsh principal council
- Scottish council
- Northern Ireland council
Current example
The preview is an example service to review before assisted setup.
Preview links open the journey; they do not copy it into your account.
Review and maintenance
Draft brief · LG-004
Catalogue reviewed 17 October 2026. Maintained by Govform.
A maintained template release will be versioned separately from this example.