Scottish Government
A secure Covid grant service delivered in two weeks
A 12-page gov.scot-branded journey routed eligible citizens to grant support across every Scottish local authority.
The challenge
What Scottish Government needed to solve
01
Create a grant journey for citizens affected by a positive Covid test.
02
Serve communities across all 32 Scottish local authorities.
03
Give operations teams timely visibility of eligible applicants.
The solution
How Govforms helped
01
An accessible journey used Scottish Design System components.
02
Validation and branching matched each citizen to the correct authority.
03
Reviewer reporting and spreadsheet exports supported downstream operations.
The outcome
What changed
01
Several thousand citizens were directed to the right grant support.
02
The service was delivered in two weeks and ran without unplanned downtime.
03
The reusable approach cost eight times less than a bespoke build.