Who it is for
Residents reporting a household waste collection to the authority responsible for collecting it.
Council service template
Report a missed bin collection
Help residents report a missed collection, with checks for the collection date and whether the bin was put out.
Working preview
What this journey helps people do.
Give residents a clear way to tell the collection team what was missed and where.
The example journey
- Check the collection and date
- Describe what happened
- Provide the collection address and contact details
- Check answers and receive a reference
What the team receives
A report with the address, waste stream, reported collection date and submission reference for triage.
Make it local
Configure it with your service team.
Agree the local rules, ownership and next steps before the service is published.
Local configuration
- Waste streams and collection authority
- Reporting window, cut-off and bank holidays
- Address options and duplicate-report policy
- Team queue, privacy notice and response wording
Operational handoff
- A monitored waste-service queue
- Optional collection schedule or work-order integration
National and local differences
Collection rules and responsibility vary locally. The example uses fictional rules; a submitted report does not confirm a return collection.
Scope and readiness
An example to adapt with your council.
The nations and authority types below indicate potential fit for adaptation. They do not establish validated policy, language or operational support.
Potential fit
England · Wales · Scotland · Northern Ireland
- District, borough or city (two-tier)
- English unitary authority
- Metropolitan borough
- London borough
- Welsh principal council
- Scottish council
- Northern Ireland council
Current example
The preview is an example service to review before assisted setup.
Preview links open the journey; they do not copy it into your account.
Review and maintenance
Working preview · LG-001
Catalogue reviewed 17 October 2026. Maintained by Govform.
A maintained template release will be versioned separately from this example.