Who it is for
Householders requesting collection of items accepted by the local waste provider.
Council service template
Request a bulky waste collection
List items and quantities, see an illustrative total and provide collection and access preferences.
Draft brief
What this journey helps people do.
Help residents describe the items they need collected and understand the next steps.
The example journey
- List items and quantities
- Review the illustrative estimate
- Provide a preferred date, location and access details
- Review and submit a collection request
What the team receives
A collection request with item counts, collection-point details and preferred date for review.
Make it local
Configure it with your service team.
Agree the local rules, ownership and next steps before the service is published.
Local configuration
- Accepted items, limits and prohibited waste
- Charges, concessions and counting rules
- Capacity and collection-point requirements
- Change, cancellation and refund processes
Operational handoff
- A monitored waste-service queue
- Validated reservation and payment setup if offered
National and local differences
The example prices are fictional. Local rules and payment/reservation handling need review before this can become an operational collection service.
Scope and readiness
An example to adapt with your council.
The nations and authority types below indicate potential fit for adaptation. They do not establish validated policy, language or operational support.
Potential fit
England · Wales · Scotland · Northern Ireland
- District, borough or city (two-tier)
- English unitary authority
- Metropolitan borough
- London borough
- Welsh principal council
- Scottish council
- Northern Ireland council
Current example
The preview is an example service to review before assisted setup.
Preview links open the journey; they do not copy it into your account.
Review and maintenance
Draft brief · LG-003
Catalogue reviewed 17 October 2026. Maintained by Govform.
A maintained template release will be versioned separately from this example.