Who it is for
Householders requesting a missing, damaged or additional container; new-property requests need local configuration.
Council service template
Request a new or replacement bin
Collect bin type, quantity, damage details and delivery arrangements in one clear request.
Draft brief
What this journey helps people do.
Help residents request the right container and give the team the details needed to fulfil it.
The example journey
- Choose a container and reason
- Add quantity and optional damage evidence
- Give delivery and contact details
- Review the request and receive a reference
What the team receives
A container request with quantities, delivery notes and optional evidence for the fulfilment team.
Make it local
Configure it with your service team.
Agree the local rules, ownership and next steps before the service is published.
Local configuration
- Container catalogue and quantity limits
- Replacement, new-property and extra-capacity policies
- Fees or exemptions where applicable
- Delivery area, fulfilment team and privacy notice
Operational handoff
- A monitored fulfilment queue
- Payment setup if the authority charges for the request
National and local differences
Eligibility, fees and delivery arrangements must be agreed with the provider. The example does not promise a delivery date or take payment.
Scope and readiness
An example to adapt with your council.
The nations and authority types below indicate potential fit for adaptation. They do not establish validated policy, language or operational support.
Potential fit
England · Wales · Scotland · Northern Ireland
- District, borough or city (two-tier)
- English unitary authority
- Metropolitan borough
- London borough
- Welsh principal council
- Scottish council
- Northern Ireland council
Current example
The preview is an example service to review before assisted setup.
Preview links open the journey; they do not copy it into your account.
Review and maintenance
Draft brief · LG-002
Catalogue reviewed 17 October 2026. Maintained by Govform.
A maintained template release will be versioned separately from this example.