DEFRA

Award-winning dead wild bird reporting service

DEFRA moved public reporting online to improve disease surveillance while reducing pressure on its contact centre.

The challenge

What DEFRA needed to solve

Respond quickly to rising reports during the avian flu outbreak.

Replace an inefficient telephone reporting process.

Capture locations accurately and integrate with a system of record.

The solution

Govform and Kainos designed a mobile-friendly public journey.

Ordnance Survey mapping captured coordinates and nearest addresses.

Microsoft Dataverse received structured submission data.

The outcome

DEFRA's fastest digital delivery was completed within six weeks.

The service received more than 60,000 submissions, with 51% on mobile.

It achieved supplier savings and won a DEFRA Group Award for innovation.

HMRC

HMRC used common government design patterns to digitise specialist policy services and help teams improve journeys without developer-led iterations.

Services delivered 20 times faster than bespoke development, at five times less cost.
Live services achieved customer satisfaction ratings in HMRC's top 5%.

Ofsted

Ofsted connected complex services to its databases and gave reviewers a shared workflow using a reusable digital platform.

Nine child safeguarding services delivered with 542 pages of content, live within 12 months.
Around 44,000 external users and submissions supported alongside 180+ internal reviewers, with 99.9% availability.

Scottish Government

A 12-page gov.scot-branded journey routed eligible citizens to grant support across every Scottish local authority.