Can I include video or media content?
Yes, absolutely. Govform supports images, uploaded video, YouTube embeds and linked image cards, so you can explain your service in the format that works best.
Some things are easier to show: how to photograph evidence, where to find a reference number or what a successful application looks like. You can place that guidance directly in the journey, close to the question it helps someone answer.
Choose the right format for the moment
| Media option | A useful way to apply it |
|---|---|
| Uploaded images | Show examples, diagrams or evidence guidance using formats including JPEG, PNG, WebP and SVG. |
| Uploaded video | Include an explainer or demonstration using supported video formats such as MP4 and WebM. |
| YouTube embeds | Bring an existing guidance video into the service page. |
| Image cards | Combine an image, title, description and link to help people find the next service or information they need. |
Keep the guidance usable
- Fit the page. Configure display width from one-third to full width, depending on the content and layout.
- Describe informative images. Alternative text gives people using assistive technology access to the meaning of the image.
- Keep a clear written route. Pair media with plain-language guidance, and provide captions or transcripts for videos as appropriate.
The result is richer guidance within a structured service, with your team in control of both the message and its presentation.