Does Govform include analytics or reporting tools?
Yes, absolutely. Govform includes built-in service analytics, interactive charts, submission reporting and audit tools to help you improve both the user journey and the operational process.
You can see how people use a service, where they struggle and what changes over time. The dashboard combines headline measures with detailed views, so teams can move from “completion is down” to a specific page or question to investigate.
Turn service activity into useful decisions
| What you can measure | What it helps you understand |
|---|---|
| Starts and completions | Demand, completion rates and how results compare with the previous period. |
| Bounce and drop-off | Where users leave, including exits after the first page and later in the journey. |
| Validation failures | Which questions cause errors and may need clearer wording or better guidance. |
| Journey and page times | How long the service takes and which steps slow people down. |
| Devices and browsers | How your audience accesses the service and where to focus testing. |
| Tagged answers | Breakdowns for fields you explicitly configure for analytics tracking. |
Go deeper when you need to
- Compare meaningful periods. Use preset or custom date ranges and daily or hourly views.
- Report on submissions. Choose answer columns, filter by status or date and export data for further analysis.
- Investigate individual problems. Authorised users can inspect audit events for validation, uploads, actions and reviews.
- Connect your reporting tools. APIs expose submitted data, analytics events and journey analytics for your own reporting pipelines.
Today’s dashboard figures have approximately a 30-minute delay. Summary analytics and access to individual live submissions have separate permissions, so you can give teams insight with the appropriate level of data access.
Explore analytics and the API documentation.